Refund policy

Ahrr Supply Return Policy

At Ahrr Supply, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be instances where a return or exchange is necessary. To make the process as smooth and convenient as possible, we have outlined our return policy below:

1. Eligibility for Returns:

  • Items must be returned within 14 days of the original purchase date.
  • Products must be in their original condition, unused, and undamaged.
  • Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

2. Return Process:

  • To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package.
  • Include a copy of the original packing slip or order confirmation inside the package.
  • Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

3. Refund or Exchange:

  • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.
  • Refunds will be issued to the original form of payment within 5 business days.
  • Exchanges will be processed promptly, and replacement items will be shipped out as soon as possible.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt.
  • We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund, depending on your preference.

5. Exceptions:

  • Clearance or final sale items are not eligible for return or exchange.
  • Returns that do not comply with our policy may be subject to a restocking fee or refusal.

6. International Returns:

  • For international returns, please contact our customer service team for further instructions.

7. Contact Us:

  • If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team at ahrrsupply@gmail.com. We're here to help!

By shopping with Ahrr Supply, you agree to abide by the terms and conditions outlined in this return policy. Thank you for choosing Ahrr Supply for your candle and home decor needs. Your satisfaction is our top priority.

Sincerely,

Ahrr Supply